Offices
PRODUCT SHIPPING
You can choose the shipping and delivery options for your purchased products from those listed on the website. If the products are stored in different locations, they may be shipped separately, depending on the option available on the site you select. It is very important that you enter your shipping address completely and accurately so that your product is delivered without problems.
Río Claro Pellet Bioenergía will deliver the products within 7 business days, except in some cases where delivery may take up to 10 business days. Río Claro Pellet Bioenergía will not be responsible for deliveries to locations with difficult access, including: (1) Carrying products to a second floor or higher, (2) Carrying products down to basements or storage areas more than 15 meters from the delivery door, (3) Narrow apartments or confined spaces within homes where movement is difficult, (4) In cases of difficult access, the product will be left outside the house, and the customer will be responsible for bringing it inside. Delivery is made Monday through Friday at no additional cost to the customer. If the customer is not home at the time of delivery, another business day will be considered for delivery. If delivery is still not completed, the order will be returned to the branch, and Río Claro Pellet Bioenergía will contact the customer to arrange for order collection or cancellation. Pick-up for these cases only applies to the Peñaflor and Maule branches. If you need assistance, you can write to us at pellet@gfrc.cl.
BUY ONLINE, PICK UP IN STORE
If you choose to pick up your product from a store, you can do so during its regular business hours. You will need to present the issued receipt or invoice. Pick-up is only available at the Peñaflor and Maule branches. For more information, visit www.pelletrioclaro.cl.
LEGAL RIGHT OF WITHDRAWAL
Consumers may not unilaterally terminate contracts entered into at tienda.pelletrioclaro.cl or pelletrioclaro.cl. However, you will enjoy the legal guarantees and additional benefits (if you comply with the requirements of Río Claro Pellet Bioenergía) under the Consumer Protection Law, as indicated in the preceding paragraphs.
PAYMENT METHODS YOU CAN USE ON THIS SITE
Unless otherwise specified for specific cases or offers, the products and services offered on this site can only be paid for using:
a) Bank credit cards issued in Chile, provided they have a current agreement with Río Claro Pellet Bioenergía for this purpose.
b) Bank debit cards affiliated with the Redcompra® system, issued in Chile by national banks, that have a current agreement with Río Claro Pellet Bioenergía for this purpose.
Payment with debit cards will be processed through WebPay, an electronic payment system that automatically debits the cardholder's bank account. user.
If, for any reason, a transaction is canceled and payment has been made through one of these methods, the refund will be subject to the rules you have agreed upon with your bank, as applicable. Please note that all aspects related to the use of these credit or debit cards, such as their issue date, expiration date, credit limit, blocks, etc., will be governed, in relation to the company that issues or operates the card, by the terms agreed upon in the respective Cardholder Agreement and Terms of Use for that instrument, which will prevail in case of conflict.
You can choose the shipping and delivery options for your purchased products from those listed on the website. If the products are stored in different locations, they may be shipped separately, depending on the option available on the site you select. It is very important that you enter your shipping address completely and accurately so that your product is delivered without problems.
Río Claro Pellet Bioenergía will deliver the products within 7 business days, except in some cases where delivery may take up to 10 business days. Río Claro Pellet Bioenergía will not be responsible for deliveries to locations with difficult access, including: (1) Carrying products to a second floor or higher, (2) Carrying products down to basements or storage areas more than 15 meters from the delivery door, (3) Narrow apartments or confined spaces within homes where movement is difficult, (4) In cases of difficult access, the product will be left outside the house, and the customer will be responsible for bringing it inside. Delivery is made Monday through Friday at no additional cost to the customer. If the customer is not home at the time of delivery, another business day will be considered for delivery. If delivery is still not completed, the order will be returned to the branch, and Río Claro Pellet Bioenergía will contact the customer to arrange for order collection or cancellation. Pick-up for these cases only applies to the Peñaflor and Maule branches. If you need assistance, you can write to us at pellet@gfrc.cl.
BUY ONLINE, PICK UP IN STORE
If you choose to pick up your product from a store, you can do so during its regular business hours. You will need to present the issued receipt or invoice. Pick-up is only available at the Peñaflor and Maule branches. For more information, visit www.pelletrioclaro.cl.
LEGAL RIGHT OF WITHDRAWAL
Consumers may not unilaterally terminate contracts entered into at tienda.pelletrioclaro.cl or pelletrioclaro.cl. However, you will enjoy the legal guarantees and additional benefits (if you comply with the requirements of Río Claro Pellet Bioenergía) under the Consumer Protection Law, as indicated in the preceding paragraphs.
PAYMENT METHODS YOU CAN USE ON THIS SITE
Unless otherwise specified for specific cases or offers, the products and services offered on this site can only be paid for using:
a) Bank credit cards issued in Chile, provided they have a current agreement with Río Claro Pellet Bioenergía for this purpose.
b) Bank debit cards affiliated with the Redcompra® system, issued in Chile by national banks, that have a current agreement with Río Claro Pellet Bioenergía for this purpose.
Payment with debit cards will be processed through WebPay, an electronic payment system that automatically debits the cardholder's bank account. user.
If, for any reason, a transaction is canceled and payment has been made through one of these methods, the refund will be subject to the rules you have agreed upon with your bank, as applicable. Please note that all aspects related to the use of these credit or debit cards, such as their issue date, expiration date, credit limit, blocks, etc., will be governed, in relation to the company that issues or operates the card, by the terms agreed upon in the respective Cardholder Agreement and Terms of Use for that instrument, which will prevail in case of conflict.